Learn More About How BenefitsPal Can Help You

How Soon Can My Employees Use BenefitsPal™ Plan?

Your employees can access their program as soon as they receive their BenefitsPal™ membership kit following your program effective date.

How Does The Lens Rebates Program Work?

BenefitsPal™ offers an exclusive benefit on employees’ eyeglass lenses. Employees can get a mail-in rebate up to $25 off Crizal® No-Glare lenses or Transitions® adaptive lenses.

To receive the rebate, your employees can follow these 3 steps:

Step 1: Choose a provider that dispenses Crizal® or Transitions® lenses at this link.

Step 2: Following the qualifying purchase of the eyewear, mail-in the receipt and the completed rebate form provided in the membership kit.

Step 3: Receive your rebate gift card in the mail within 4-12 weeks.

How Much Can My Employees Save Using The Plan?

For Teledoc services, average savings per claim is $673.
For Health Advocate, average savings per call is $100.
For Dental, your employees can save, in most instances, 15% to 50% per visit** at over 195,000* available dental practice locations nationwide.
For Vision, your employees can save 10% to 60% on eyeglasses, contact lenses and laser surgery at participating locations.

*As of May 2016.
**Actual costs and savings vary by provider, service and geographical area.

How Much Does A Teledoc Visit Cost?

Teladoc physician visits cost $0 with the turn-key BenefitsPal^™ program. If you are interested in a customized program, please contact us.

Does The Price Change Whether The Employer Has A Broker or Not?

BenefitsPal is happy to work with your broker and offers the same price whether the employer has a broker or not.

What Is Your Refund Policy?

If you are not completely satisfied within 30 days of your registration date, you may cancel your membership and receive a full refund of your membership fees. After 30 days, you may cancel your membership at any time and no further monthly fees will be charged. If you have purchased an annual membership, you will receive a prorated refund of your annual fees.

Becoming A Member:

What’s The Employer Set Up Process?

The BenefitsPal program is extremely easy to set up. Two items are required: The Employer List Bill Agreement and Eligibility File.

What’s The Employer Set Up Cost? What Are The Administrative Costs?

BenefitsPal has no set up fees, no application fees and no one-time fees.

What Is The State Availability?

The BenefitsPal program is available in all states except Vermont. Washington is available in a non-voluntary implementation, only.

How Much Do BenefitsPal Plans/Packages Cost?

BenefitsPal™ packages start at $10.00 per member per month for employers.

You can see specific package pricing and details here.

What Kind Of Services Do You Offer To The Employers?

We offer up to 19 services and discounts including Health Advocate™ Services, ID Sanctuary, and Teladoc as well as discounts on vision, dental and pharmacy. Please see this link for more information.

How Long Does It Take To Get Set Up?

We can implement our programs as quickly as 2-3 weeks.

Who Can My Employees Include In Their Plan?

Your employee, spouse and legal dependents are included in the employees’ subscription.

Why Should An Employer Buy BenefitsPal If Their Medical Plan Includes Telehealth?

With the BenefitsPal program, your employees have a $0 visit fee for Teladoc. As a result, higher utilization for Teladoc can redirect claims away from the medical plan and help provide an improvement in employees’ productivity.

When Is The Employer Billed For The Program?

Your invoice will be billed in arrears and is generated based on active memberships on the last day of the month.

Can Employees Be Registered Electronically Using An Online Enrollment System or HRIS System?

Yes this can be accommodated. Please reach out to your Account Executive for additional details.

Are There Minimum Participation Requirements?

There is no minimum participation requirement as far as employees are concerned; however there is a monthly $50.00 list bill minimum.

About BenefitsPal Program:

When Will My Employees Receive The BenefitsPal Membership Card?

After an employee is activated in our system, the BenefitsPal™ Membership Kit will arrive in the mail 7-10 business days. Please allow standard delivery time via USPS.

How Many Times A Year Can My Employees Use BenefitsPal Services?

There is no limit. As long as their membership is active, they can utilize BenefitsPal services for themselves and their dependents as many times as they would like to.

How Can My Employees Find A Provider?

The BenefitsPal™ Membership Kit includes the five closest participating providers to the member’s zip code. To locate additional providers, they can visit MyMemberPortal.com, or call the phone number listed on the back of their membership card.

How Do Members/Employees Access Their Services?

After an employee receives their BenefitsPal™ Membership Kit, they can visit MyMemberPortal.com, or call the phone number listed on the back of their membership card to access their membership.

Can My Employees Request And Download A Doctor’s Note After A Teladoc Visit?

Yes. Employees have the option to request and download a doctor’s note after a visit directly with Teladoc.

Do Employers Have Access To Utilization Reports?

Yes. All employers can elect to receive monthly utilization reports that provide Teladoc and Health Advocate<sup>TM</sup> Solutions utilization numbers for their group.

Who Administers BenefitsPal Program?

The program is administered by New Benefits, a privately held company headquartered in Dallas, TX. New Benefits will handle billing, creation and mailing of fulfillment kits and day to day customer service for our members.

Disclosures

This is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. For a full list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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Dental Benefit is not available to VT residents.

The discount program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the discount program, and is not an affiliate, agent or principal of the discount program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care or treatment and is not responsible for outcomes.

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On Call International cannot be held responsible for failure to provide services or for delays caused by strikes or conditions beyond its control including, but not limited to, flight conditions or where rendering of service is prohibited by local laws or regulatory agencies.

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Not available to VT or WA residents.

© All rights reserved. BenefitsPal and the BenefitsPal logo are trademarks of New Benefits, Ltd. and may not be used without written permission. Crizal is a registered trademark of Essilor International. Transitions and the swirl are registered trademarks of Transitions Optical, Inc. Photochromic performance is influenced by temperature, UV exposure and lens material.